These Terms and Conditions describe the rules that apply to your use of HighSpin. They explain the relationship between us and our users, set out responsibilities for both parties and explain how we operate key features such as accounts, promotions, deposits and withdrawals. By using our services you agree to comply with these terms; please read them carefully and contact support if you need clarification.
You are responsible for keeping your account details secure and for all activity that occurs under your login. Only one personal account is permitted per person. You must provide accurate personal information and update it when it changes. Do not share passwords, permit third parties to access your account or use another person’s payment details. We may suspend or close accounts where activity suggests fraud, abuse, or a breach of these terms.
To open an account you must be at least 18 years old and legally permitted to gamble in your jurisdiction. We may restrict access from certain countries. We will perform identity and age verification checks before we authorise withdrawals and at other times as required. Verification may include a passport, driving licence or national identity card and proof of address; document checks may take time to complete and may take up to 10 days in some cases.
Users must not use automated tools, scripts or bots to access the service. Prohibited activity includes money laundering, collusion, chip dumping, creating multiple accounts to circumvent limits, and any conduct intended to manipulate game outcomes or promotions. Chargebacks, disputed payments and attempts to bypass our payment policies may lead to account restrictions and loss of funds.
Promotions, free spins and welcome offers are subject to separate terms which form part of these Terms and Conditions. Each promotion will state eligibility, qualifying deposits, wagering requirements, game restrictions, maximum bet limits and expiry. Where a promotion is withdrawn or amended we will publish the changes; please check the live promotion terms before participating. Abuse of promotions will result in forfeiture of bonus funds and winnings.
We accept the payment methods listed on our cashier page and will display any minimum deposit and withdrawal amounts there. Withdrawals are subject to verification checks, and we may require additional documentation before processing. Processing times and limits depend on the chosen payment method. We reserve the right to apply deposit, loss and wager limits and to temporarily restrict payment options for compliance or risk reasons. For information about faster withdrawal options or any fees, check your account cashier or contact support.
If you have a complaint about your account or a transaction, please contact our support team so we can investigate. We aim to respond promptly and resolve issues fairly. If we cannot resolve a dispute, you may seek independent advice or pursue other remedies available to you under applicable law.
We may update these Terms and Conditions from time to time. Material changes will be notified via your account or on-site notices. Continued use of the service after notification constitutes acceptance of the updated terms. If you do not accept a change, you should stop using the service and close your account.
We promote responsible gambling and provide tools to help you manage play, including deposit limits, time-outs and self-exclusion. If you need help, contact support or seek independent advice. For users seeking further assistance, please consult local support organisations.
Where the site refers to High Spin in user messages or in-app notices, the same rules apply as set out above.
