HighSpin support is on hand to help with questions, account-related issues, technical faults or general feedback. Contact the team for help with verification, payments, game access or responsible-gambling requests. Live chat and email are available for speedy replies, while the accounts team can assist with withdrawals and document checks. Typical email replies aim within 24 hours and live-chat replies are usually immediate. If you prefer phone contact, our advisors at High Spin can guide you through practical steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, response within 24 hours) |
| General enquiries | [email protected] (account & billing) |
| Affiliate enquiries | [email protected] (partnerships) |
| Phone | +44 20 7430 1286 (UK line, Mon-Fri 09:00-18:00, phone available) |
| Working hours | 24/7 (live chat), email Mon-Fri 09:00-18:00 |
Email is our preferred contact method for detailed requests, account issues or queries that need documents or explanations. Please send messages to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant screenshots to avoid delays. We aim to respond promptly, though some cases may require verification before we can assist fully.
HighSpin aims to respond to support requests promptly. Most enquiries are answered within one business day, while more complex issues, such as verification checks or payment investigations, may take longer depending on their nature. High Spin will keep you informed of progress and provide an estimated timescale if a more detailed investigation is required.
Your feedback matters to us. Please share suggestions, ideas or problems using the site feedback form or by emailing [email protected]. We review every message carefully and use those insights to improve features, promotions and customer service. Tell us what worked, what didn’t and any ideas to make the site easier to use. Your input helps shape future improvements.
